FAQS

HOW TO SHOP & PLACE AN ORDER

An email address is all you need to start the order process. We recommend that you register for a Dressbay account so that you can start adding your favourite pieces to your wishlist and easily place an order.

Simply follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

Stay informed of new arrivals, trends and exclusive promotions by entering your email address from homepage. Email preferences can be easily managed under ‘My Account’.

HOW DO I PLACE AN ORDER ON YOUR SITE?

1.       CHOOSE A CATEGORY FROM THE TOP NAVIGATION MENU OR SEARCH TO EXPLORE A SPECIFIC STYLE OR TREND.

2.       SELECT THE SIZE OF YOUR ITEM AND CLICK ‘ADD TO CART’. ONCE YOU HAVE FINISHED ADDING YOUR ITEMS, PROCEED TO CHECKOUT.

3.       SIGN IN TO YOUR ACCOUNT IF YOU HAVE NOT DONE SO ALREADY. IF YOU DO NOT HAVE AN ACCOUNT, SIMPLY ENTER YOUR EMAIL ADDRESS TO PROCEED.

4.       ENTER YOUR ADDRESS AND PAYMENT INFORMATION AND SELECT A DELIVERY METHOD TO COMPLETE YOUR ORDER. ONCE YOUR PURCHASE IS CONFIRMED, IT WILL BE CAREFULLY PREPARED AND SHIPPED TO YOU. WE’LL BE SURE TO KEEP YOU UPDATED EVERY STEP OF THE WAY.

Our friendly Customer Service Advisors are happy to assist you with placing your order over the phone.

Click on ‘Size Guide’ on the item’s page to view our conversion chart. We also provide fit information and model measurements for each style under the ‘Size & Fit’ tab.

AS YOUR PURCHASE WILL BE PREPARED QUICKLY FOR DISPATCH, PLEASE CONTACT OUR CUSTOMER SERVICE ADVISORS AS SOON AS POSSIBLE TO CANCEL OR MAKE CHANGES TO AN ORDER. UNFORTUNATELY WE ARE UNABLE TO ADD ITEMS TO AN EXISTING ORDER BUT WE WELCOME YOU TO PLACE A NEW ORDER FOR ANY ADDITIONAL PIECES. FURTHER INFORMATION ON CANCELLING AN ORDER CAN BE FOUND IN OUR RETURN & REFUNDS POLICY.

DRESSBAY PAYMENT

Visa
MasterCard
American Express
EZ Cash
M Cash

We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the Dressbay Privacy Policy

PRODUCT AVAILABILITY & AUTHENTICITY

We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, reservations are unavailable. As a result, placing an item in your shopping bag or wishlist does not reserve it.

To be notified if a sold out item becomes available again, click on ‘Size Unavailable?’ on the item’s page, select the size you need, and then enter your email address.

Our offering is expertly curated and we guarantee all items are authentic. Authenticity cards and serial numbers may not always be included with your item if the designer has not supplied them.

Your order will be carefully packaged to ensure it arrives to you in great condition. Additional branded items such as dust bags will be included if provided by the designer.

SHIPPING, TAXES & DUTIES

Every Dressbay order is unique so our shipping costs vary depending on the size, weight and destination of your chosen items. This information will appear at the checkout. We also offer free Shipping for orders above a certain threshold.

We will do our best to offer a same day delivery service in within Colombo city limits failing which and for other locations, delivery will be within 48hrs.

Once your order details are confirmed, your item will be carefully prepared and sent on its way within 2 business days in Sri Lanka. Internationally, delivery will normally take 2 – 7 working days after dispatch.

We will keep you updated with tracking information and an estimated delivery date. You can also follow the progress in your Dressbay account under ‘My Orders’. If you ordered from multiple Dressbay partners, please bear in mind that your items will arrive separately.

RETURNS & REFUNDS

If your purchase isn’t quite right, you can return it for a refund within 3 days of your delivery date using our returns service.

We recommend that your item is sent back within 3 days of receipt to ensure it will be returned to the original location in time. If you would like to exchange an item, you will need to return it and place a new order. Simply go to ‘My Orders & Returns’ in your Dressbay account to arrange a return, or contact our friendly Customer Service Advisors for assistance. For further information on returning an order, view our Return & Refunds Policy.

Simply follow these steps to prepare your item:

Place any unwanted items with original packaging and leave it open until the driver has checked the contents.

Attach the return label and a signed copy of the return note to the outside of the package. Please do not to attach any labels to an item’s branded packaging.

If you are returning to multiple locations, please pack the items separately for each of our partners, with a corresponding return label attached to the outside of each package.

While we offer free returns for all orders, the original delivery cost won’t be included in your return

Using the tracking number assigned to your returns label, you can follow the progress of your package with our courier. As soon as your item is received and accepted by our partner we will send an email to confirm the completion of your refund.

Refunds are issued via the original payment method and will normally appear within 21 business days, depending on the processing time of your payment provider. To ensure your refund is as quick as possible, please ensure all items meet the conditions of our Returns & Refunds Policy.